How can i exchange or return my purchases?

1. Online purchases

If you were not satisfied with the item or made a wrong purchase, you may choose to get a refund or exchange within 7 days of purchase.

Simply drop by our 48 Joo Chiat Road to exchange or return your item.

For all exchanges and returns, kindly bring the receipt and the item in its original packaging, the item should be in good condition. Please note that the delivery costs would not be refunded.

Due to the Circuit Breaker period, we will provide a one time free exchange delivery to the same address based on the invoice ordered.

Please call and make an appointment via +65 96528615 so we can arrange and staggered the appointment schedule to serve everyone with proper safe distancing measures in place.

What if the item i ordered online is no longer available? 

If the item you ordered online is no longer available, we would be glad to find the best alternative solution for you. A member of our customer service team will call you personally to suggest an alternative item or refund you for the non-available item.

Is the number of products i can purchase online limited?

We are committed to deliver the best products and services to our customers when purchased for their own consumption, their family and their close friends. We have decided not to limit the number of items you can purchase online, however please note that big orders might be reviewed by Thawb management as and when needed. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

Can my order be cancelled?

Our company may refuse any order you place. We may limit or cancel all or parts of orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we do change or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number you have submitted with the order.

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